Privacy Policy

Consent

By subscribing to our services, you agree and accept that we may gather, process, store and/or use the personal data submitted in accordance with the rules set below.

What information do we collect ?

When you are on MailReach’s website

For statistics : when you are using the MailReach services, we may track your browsing activity by using Google Analytics.

For user contact info and details : when you signup to MailReach, we ask you to fill your email, first name, postal address, city, country, login, password.

For invoicing and payments : When you subscribe to a paid plan, we collect your payment information to send it to our provider Stripe, Inc. We will never save or put your payments information to a database or on our own servers. Only Stripe, Inc saves and collects those information.

When you are using MailReach warmup service

Logging and history events : Once you become a MailReach customer we monitor your usage, and log any requests you will do to our service. All those logs captured by the MailReach service may include IP address, geolocalization information, browser type, computer type, country etc.

Email deliverability activity and mailbox tracking : in order to help you monitor your deliverability improvements, we count the number of warmup emails (= emails sent by MailReach) sent in inbox, spam or categories and the number of warmup emails received in inbox, spam or categories.

Email contact details : in order to personalize the content of warmup emails, we use the first name and last name of the email account you gave us access to.

What do we do with your personal information ?

MailReach collects your personal data fairly and lawfully and in accordance with any applicable law including the General Data Protection Regulation. The main purpose of collecting personal data is to provide you with a safe, optimal, efficient and personalized experience.

We may use your personal data to :

  • Give access to our service: When creating an account, you agree to our Terms of Use which allow us to process your data to give you access to MailReach.
  • Online customer support: We offer and include free customer support via email or via chat, to help you to use the MailReach service or fix issue you may find while using the service.

AI assistants (ChatGPT, Claude and other MCP clients)

You can connect an AI assistant such as ChatGPT or Claude to MailReach through our MCP server (https://api.mailreach.co/mcp). This section explains what happens to your data when you do.

How a connection is made: You sign in to MailReach and choose one project to connect. The assistant receives an access token limited to that project and to the permissions of your role on it. It never receives your MailReach password. A connection lasts at most 30 days, and you can disconnect it at any time from the MailReach dashboard. Removing you from a project, deleting the project, resetting your password or signing out everywhere ends it immediately.

What the assistant can access: Only the data of the connected project that you ask about: your mailboxes (address, status, reputation score, inbox and spam statistics, warming settings, DNS authentication results), spam tests and their results, Autofix results, tags, alerts and notifications. The assistant cannot access other projects, billing information, API keys, team members, or the passwords and tokens of your mailboxes. Those never leave our servers.

What the assistant can do: Only the actions you ask for: run a spam test (which uses one of your project's credits), check an email draft without sending it, start Autofix, pause or resume a mailbox, change its warming settings, manage tags and alerts. Removing a mailbox requires your explicit confirmation. Mailbox passwords are never collected through ChatGPT: new mailboxes are connected on the MailReach dashboard.

What we receive and keep: We receive the requests the assistant makes on your behalf (which tool, its parameters, the result, the time and the assistant used). We keep them in our security and activity logs for 12 months to secure the service and show you what was done. We do not use them for advertising and we do not sell them.

What the AI provider receives: The results MailReach returns to the assistant (for example mailbox scores or spam test results) are processed by that provider (OpenAI for ChatGPT, Anthropic for Claude) under its own privacy policy. Only connect an assistant if you are comfortable sharing that data with its provider.

What we receive from the assistant: Only the requests the assistant sends to MailReach on your behalf (the action and its parameters, for example a mailbox address or an email draft to check). We never receive your conversation with the assistant, and we do not use the data we receive from it to train AI models.

Your rights: You can disconnect an assistant at any time, and you can ask us to access, correct or delete your data at support@mailreach.co